PC Flash Cards - Study smarter not harder
PC Flash Cards - Study smarter not harder Products Promotions Exchange About PC Flash Cards PC Flash Cards Customer Service
General FAQ's
Ordering FAQ's
Software FAQ's
Technical FAQ's

General FAQ's
1. Why can't I view the demo?
If you do not have Microsoft PowerPoint on your computer then you can download the following file: Click here. This will allow you to view PowerPoint files even though you don't have PowerPoint on your computer. Your other option is to use a media player that plays .avi files to view the demo in the .avi format. Here is the link to the Windows Media Player : http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
2. Can I purchase the product from a store or on a cd?
Presently the software is available only as a download. In the future we are going to also offer a cd. Under special circumstances we will provide a buyer with a cd however additional processing and shipping costs will be required.
3. How much does PC Flash Cards cost?
Retail price for PC Flash Cards is $29.95.
4. How much does PDA Flash Cards cost?
Retail price for PDA Flash Cards is $9.95.
5. How much does PC Flash Cards Deluxe and what does it include?
Retail price for PC Flash Cards Deluxe is $39.90. It includes both PC Flash Cards and PDA Flash Cards.
6. Will I be charged tax?
Only customers in Florida will be charged tax.
7. Do I need to purchase PC Flash Cards if I want to use PDA Flash Cards?
Yes. PC Flash Cards is a requirement for PDA Flash Cards.
8. Can I sync PC Flash Cards's with my Palm Pilot?
Not at this time. You can currently sync PC Flash Cards with your pocket PC/PDA.
9. Is there documentation for PC Flash Cards?
Yes! There is extensive user documentation that is given with the software. It contains step by step instructions for all functions within PC Flash Cards and PDA Flash Cards!
10. Can I import flash cards from another PC Flash Cards user?
Yes. There is an export and import feature within PC Flash Cards that lets you share your flash cards with other PC Flash Card users. We also have a free exchange service where you can upload/download cards for particular courses. http://pcflashcards.com/exchange.asp
11. Can I have more than one PC Flash Cards database?
Sure thing. Just click on File and a menu will appear. Select, 'Add new database'. By the way, PC Flash Cards always opens the database that was opened last when you closed down.
12. How big does my database get when I add new cards?
Your database is designed to grow with your needs. The number of cards you enter or import determines the size. To give you an idea of some sizes, a database containing 5000 cards would be about 2 megs. Remember though that you can store your database on CDs or delete groups of cards if you need to make room.
13. Can I use PC Flash Cards on more than one computer?
The PC Flash Cards license agreement allows you to use PC Flash Cards on one (1) unique computer only. For additional licenses, please visit the Buy section of the PC Flash Cards web site.
14. Do I have to be a student to use PC Flash Cards?
No. People have found many uses for the PC Flash Cards software.
15. Is there a discussion group or chatroom where I can chat with other PC Flash Cards users?
Coming soon!
16. How do I contact A&M Software for feedback or suggestions?
We look forward to hearing feedback or suggestions. You can email us at service@pcflashcards.com.
17. I think I found a software bug - what do I do?
We apologize for any bugs you may encounter and we will make every effort to have it fixed within the next version. If you do find a bug, please try to replicate it and make note of the exact steps you are taking. Then email as much information as you can to techhelp@pcflashcards.com.
18. Do you have to manually key in the answer when being tested on cards?
No. The whole theory behind PC Flash Cards is to eliminate the need for handwritten flashcards but to also streamline your testing. It would be way too time consuming if you were to type your answers for each question. Think of how you answer questions on handwritten flash cards….. you answer them in your head… that is what you do with PC Flash Cards and then you select if you got the answer correct, almost correct, or completely wrong.
19. Can I have PC Flash Cards test me in a different sequence than the way I entered my flash cards?
Yes. There are many different ways the cards can be presented to you during testing. You can have it test you in the sequence cards were entered, randomly, reverse sequence, and you can manually pick the cards you want to review.
20. What does the picture format have to be?
Currently pictures have to be in .jpg format.
21. Do I have to be a student of the University listed on the exchange page in order to download cards?
No. Anyone can use those cards. We organize it by University so that students can find the specific class they want to study for. We all know that every teacher, college, county and state teaches things differently so it makes sense to study the cards that pertain to a particular course.
22. How do I organize or file my flash cards.
You define the way you organize your flashcards. Besides having separate databases you have 4 categories (Major, SubMajor, Minor, SubMinor) within each database that you can use to 'file' your cards. For example, the Major could be Science or Math (let's go with Science for this example), the SubMajor could be Biology 101, the Minor could be Exam 1, and the SubMinor could be Chapters 1-4. You can have multiple categories within each higher category… for example, within the Science Major you could have 10 different science courses. The number of categories and subcateogries is unlimited. There is a full explanation of this in the documentation you receive when you purchase PC Flash Cards.
Ordering FAQ's
1. What is the "Promotional Club Code"?
When a club registers with PC Flash Cards they receive a special club code. This code allows the individual club to receive a percentage of the profits from the sale of the PC Flash Cards product to help support their club.
2. What if I do not know what my club's code is?
You can look the club code up by clicking on the following link: "Find your Promotional Club Code"
3. Will the product be shipped to me?
No - at the end of the order process, you will download the software from the website - saving you time and shipping costs!
4. Will I be charged tax?
Only customers in Florida will be charged tax.
5. What is the order process like?
After you enter your billing information you will then be brought to the final shopping cart page. That page will display your order number and registration code, which you will need for installation. You will also see a 'Download' button, which you use to download the software to the computer. After you download it, you click on the installation file, which will begin the installation process. During that process you will be asked for the registration code. After the installation is complete, you are ready to make cards! On the final shopping cart page you will also be given a link to complete user documentation.
6. What do I do if I forget to take down my registration code after completing my sale?
After placing an order you will receive an email containing all the important information you need. It will contain your order number, registration code, a link to download the version of software you purchased and links to documentation for the PC Flash Cards products. You can also review your order and registration code on the "Your Account" page under Customer Service.
7. Why didn't I get an email after ordering PC Flash Cards?
Make sure that you entered the correct email address. You can check this by trying to look your order up on the "Your Account" page under Customer Service if you did not enter your email correctly, you will get an error when trying to retrieve your previous order history. At this point, you should contact customer service for further help. If you entered the correct email address and you still do not receive an email then email or call customer support at : service@pcflashcards.com or (352) 371-9479
Software FAQ's
1. Can I import flash cards from another PC Flash Cards user?
Yes. There is an export and import feature within PC Flash Cards that lets you share your flash cards with other PC Flash Card users. We also have a free exchange service where you can upload/download cards for particular courses. http://pcflashcards.com/exchange.asp
2. Can I have more than one PC Flash Cards database?
Sure thing. Just click on File and a menu will appear. Select, 'Add new database'. By the way, PC Flash Cards always opens the database that was opened last when you closed down.
3. Is there documentation for PC Flash Cards?
Yes! There is extensive user documentation that is given with the software. It contains step-by-step instructions for all functions within PC Flash Cards and PDA Flash Cards!
4. What does the picture format have to be?
Currently pictures have to be in .jpg format.
5. How do I organize or file my flash cards.
You define the way you organize your flashcards. Besides having separate databases you have 4 categories (Major, SubMajor, Minor, SubMinor) within each database that you can use to 'file' your cards. For example, the Major could be Science or Math (let's go with Science for this example), the SubMajor could be Biology 101, the Minor could be Exam 1, and the SubMinor could be Chapters 1-4. You can have multiple categories within each higher category… for example; within the Science Major you could have 10 different science courses. The number of categories and subcateogries is unlimited. There is a full explanation of this in the documentation you receive when you purchase PC Flash Cards.
6. Do you have to manually key in the answer when being tested on cards?
No. The whole theory behind PC Flash Cards is to eliminate the need for handwritten flashcards but to also streamline your testing. It would be way too time consuming if you were to type your answers for each question. Think of how you answer questions on handwritten flash cards….. you answer them in your head… that is what you do with PC Flash Cards and then you select if you got the answer correct, almost correct, or completely wrong.
7. Can I have PC Flash Cards test me in a different sequence than the way I entered my flash cards?
Yes. There are many different ways the cards can be presented to you during testing. You can have it test you in the sequence cards were entered, randomly, reverse sequence, and you can manually pick the cards you want to review.
8. Can I be tested on the 'answer' of a card instead of the 'question'?
Yes - when many students study using flashcards they like to 'flip' their cards over and study the backside. We have this flipping feature within PC Flash Cards and it is explained within the documentation.
9. Can I print to index cards?
You cannot print to single 3"x5" index cards but we do have a feature that allows you to print 4 cards to a page with the question on one side and the answer on the other. You can use paper stock that have perforations down the midlines to tear the 4 quarters into individual index cards. Avery (item # 3263) and Office Depot (item # 915-895) sell paper stock that fit our dimensions.
Technical FAQ's
1. How large is the pcflashcards.exe file?
21 mb
2. Will PC Flash Cards work on Windows 98, 2000 or XP?
PC Flash Cards will work on any of those platforms.
3. Is there a Mac version of PC Flash Cards?
No, PC Flash Cards does not currently work on a MAC at this time.
4. Can I sync PC Flash Cards' with my Palm Pilot?
Not at this time. You can currently sync PC Flash Cards with your pocket PC/PDA.
5. I downloaded the PC Flash Cards program and the .zip file says that it's corrupted? What should I do?
Sometimes if you are downloading a large file over a dial-up connection and the phone line has a lot of noise (electrical noise) in it or if it is a very old phone line it can result in the file being corrupt. If you continue to have problems, email tech. support at: techhelp@pcflashcards.com . You can also call us at: (352) 371-9479.
6. I ordered it from one computer but I want to install it on another computer - is that ok?
Sure - that is fine. You can download it to one computer, burn it to a CD, and then install it on the computer you want it to reside. Keep in mind that it can only be installed on one computer per Registration Code so make sure you don't also install it on the computer you download it to. You can also buy it while online on computer, don't download it, go to the other computer, get your email with the download link and then download it from there.
7. While downloading the pcflashcards.exe file, my computer died, re-booted, hiccupped, burped etc. What should I do?
If your computer is still functional you can just restart the download. If your computer is no longer working you can download the program from another computer and copy the pcflashcards.exe onto a cd and then run it from your computer. If all else fails email contact us at techhelp@pcflashcards.com. You can also call us at: (352) 371-9479
8. What happens if my registration code does not work?
Call or email tech. support for assistance. techhelp@pcflashcards.com
9. Do I need to be connected to the Internet when installing the PC Flash Cards software?
Yes. In order for us to register your product with your personal registration code, you have to be connected to the internet when installing the software.
10. Why do I have to turn off my firewall software when installing PC Flash Cards?
The PC Flash Cards software needs to communicate with your computer when registering your personal registration code; this is part of our security measures to prevent computer software hacking and theft. If you have firewall software on your computer you have two options:

 1.Disable / turn off the firewall very briefly while our program verifies the registration key. Once we verify the registration key, make sure you re-enable / turn on your firewall.
2.(Advanced users) Enter this IP address xxx.xxx.xxx.xxx as a trusted computer so that we can verify the registration key for PC Flash Cards© then you can remove the IP address from your trusted computers domain. This will allow you to keep your firewall up and running while PC Flash Cards© verifies your registration key. ****
11. What type of Database does PC Flash Cards use?
PC Flash Cards uses an Access database to store your flash card information.
12. Can I import flash cards from another software system (ie not PC Flash Cards)?
No.
13. How big does my database get when I add new cards?
Your database is designed to grow with your needs. The number of cards you enter or import determines the size. To give you an idea of some sizes, a database containing 5000 cards would be about 2 megs. Remember though that you can store your database on CDs or delete groups of cards if you need to make room.
14. What does the picture format have to be?
Currently pictures have to be in .jpg format.
15. Are there any updates for PC Flash Cards? How do I find out?
Yes! A&M Software has an automatic update system that lets you know via email when a newer version of PC Flash Cards is available. The latest version being released can be seen and downloaded from the "Your Account" page in Customer Service. You can compare that version with the one you are running - find out your version by going to the About section from the main PC Flash Cards screen. Updates are free!
16. How do I backup my database?
We suggest that you backup or save your databases from time to time just like you would any of your other important files.
17. Can I use PC Flash Cards on more than one computer?
The PC Flash Cards license agreement allows you to use PC Flash Cards on one (1) unique computer only. For additional licenses, please visit the Buy section of the PC Flash Cards web site.
18. I think I found a software bug - what do I do?
We apologize for any bugs you may encounter and we will make every effort to have it fixed within the next version. If you do find a bug, please try to replicate it and make note of the exact steps you are taking. Then email as much information as you can to techhelp@pcflashcards.com.
19. What is the best screen resolution to view PC Flash Cards.
It is best if you have your monitor set to 1024 x 768 resolution.
20. I am having trouble downloading the software, it either drops or stops downloading or when it makes it to my computer, the file says that it is corrupted.
This can be due to your connection to the internet. To help alleviate this and speed up the download process, please install this freeware called DownLoad Accelerator Plus created by SpeedBit. (*** Download ***) This will help you with all your future downloads! Please call us if you have questions regarding this.
21. If you do not see the answer to your question here, please contact us. We are here 24 / 7 to help.
Contact Information
Software support and Questions:service@pcflashcards.com
Technical support:techhelp@pcflashcards.com
Website support:webhelp@pcflashcards.com
Phone:352-371-9479
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